Current Job Openings 

Airport Store Manager (full time) - Brisbane Airport

Airport Sales Assistant (casual) - Brisbane Airport 

Customer Service/Admin (full time) - Headquarters

Production Manager (full time) - Brooki Production Kitchen

Kitchen hands (casual) - Brooki Production Kitchen

Airport Store Manager (full time) - Brisbane Airport

We are seeking a dynamic and experienced Store Manager to lead our team at Brooki Brisbane Airport. This is a full-time, hands-on role requiring a proactive individual with a proven track record in retail management. The ideal candidate will be responsible for driving sales, managing staff, ensuring operational excellence, and delivering outstanding customer service in a fast-paced airport environment. An immediate start is available.

Key Responsibilities:

• Sales & Profitability:
  • Achieve and exceed sales targets and KPIs.
  • Analyze sales data and implement strategies to maximize profitability.
  • Monitor and manage stock levels, minimizing shrinkage and waste.
  • Implement effective merchandising and promotional activities.
• Team Leadership & Management:
  • Recruit, train, and motivate a high-performing team.
  • Schedule staff effectively to meet business needs.
  • Provide ongoing coaching and feedback to team members.
  • Foster a positive and collaborative work environment.
  • Resolve staff conflicts and issues efficiently.
• Operational Excellence:
  • Ensure compliance with all company policies and procedures.
  • Maintain a clean, organized, and safe store environment.
  • Manage daily store operations, including opening and closing procedures.
  • Handle cash and POS transactions accurately.
  • Manage deliveries and stock replenishment.
  • Ensure compliance with all airport security and operational requirements.
• Customer Service:
  • Deliver exceptional customer service and resolve customer inquiries and complaints promptly.
  • Build and maintain strong customer relationships.
  • Ensure the team provides a positive and memorable customer experience.
• Compliance and Security:
  • Ensure all staff are trained and compliant with all airport security regulations.
  • Maintain a high level of store security.
  • Handle cash and secure valuable stock appropriately.

Qualifications & Experience:

• Proven experience in a senior retail management role (minimum [Specify number] years).
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and time management abilities.
• Demonstrated ability to achieve sales targets and manage budgets.
• Strong customer service orientation.
• Ability to work in a fast-paced, high-pressure environment.
• Proficient in POS systems and inventory management.
• ASIC card preferred for an immediate start
• Ability to work flexible hours, including weekends and public holidays.
• Knowledge of airport retail operations is highly desirable.

Benefits:

• Competitive salary package.
• Opportunity to work in a dynamic and growing company.
• Staff discounts.
• Opportunity for career advancement.
• Immediate start available.

To Apply:

Please submit your application HERE

Customer Service Superstar - Brooki Bakehouse

Job Summary:

As a Customer Service Superstar at Brooki Bakehouse, you'll be the face of our brand, creating memorable experiences for every customer who walks through our doors. You'll handle everything from taking orders and serving treats to answering inquiries and ensuring a clean and inviting environment. Your passion for customer service and love for baked goods will shine through in everything you do.

Responsibilities:

• Provide exceptional customer service: Greet customers with a smile, answer questions about our products, and assist with order selection.
• Process orders efficiently: Accurately take and process customer orders, including handling cash and card transactions using our POS system.
• Prepare and serve treats: Serve baked goods, beverages, and other menu items with speed and accuracy.
• Maintain a clean and organized workspace: Ensure the counter, display cases, and customer areas are clean, tidy, and well-stocked.
• Handle customer inquiries and complaints: Address customer concerns professionally and efficiently, escalating issues to the manager when necessary.
• Assist with inventory management: Monitor stock levels and assist with restocking supplies as needed.
• Promote Brooki Bakehouse products: Share your knowledge of our menu and recommend products to customers.
• Maintain a positive and energetic attitude: Contribute to a positive and supportive team environment.
• Follow all health and safety guidelines: Maintain a clean and sanitary work environment.

Qualifications:

• Proven customer service experience: Previous experience in a retail or hospitality setting is highly desirable.
• Excellent communication and interpersonal skills: Ability to communicate effectively with customers and team members.
• Strong organizational and time management skills: Ability to multitask and prioritize tasks in a fast-paced environment.

• Positive and enthusiastic attitude: A genuine passion for providing exceptional customer service. 
• Ability to work independently and as part of a team: A collaborative and supportive team player.
• Basic math skills: Ability to handle cash and process transactions accurately.
• Food handling knowledge (or willingness to learn): Understanding of food safety and hygiene practices.
• Flexibility to work weekends and holidays: Availability to work flexible hours as needed.

What We Offer:

• A fun and supportive work environment.
  
• Employee discounts on our delicious treats.
• Opportunities for growth and development.
• The chance to be part of a passionate and dedicated team.

To Apply:

Please submit your application HERE

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Full time Baker (Fortitude Valley)

We're looking for junior bakers and experienced bakers to join our cake decorating & baking team!

Job Summary:

Bakers at Brooki Bakehouse are responsible for the daily production of our bakery items, ensuring consistent quality and adherence to our recipes and standards. This role requires a skilled and dedicated individual with a passion for baking and a commitment to delivering exceptional products.

At present we have positions available for junior bakers and experienced bakers, full time in our production kitchen.

Responsibilities:

• Production:
  • Prepare and bake a variety of baked goods, including cupcakes, cakes and brownies, according to established recipes and production schedules.
  • Accurately measure and mix ingredients, ensuring consistency and quality.
  • Operate and maintain baking equipment, including ovens, mixers, and other necessary tools.
  • Monitor baking processes to ensure proper cooking times and temperatures.
  • Ensure consistent product quality, appearance, and taste.
• Quality Control:
  • Maintain high standards of food safety and hygiene, adhering to all relevant regulations.
  • Inspect and evaluate finished products for quality and consistency.
  • Identify and report any issues or discrepancies in ingredients or processes.
• Inventory and Organization:
  • Assist with inventory management, including monitoring ingredient levels and reporting shortages.
  • Maintain a clean and organised work area, adhering to sanitation standards.
  • Assist with the receiving and storage of ingredients and supplies.
• Teamwork and Collaboration:
  • Work effectively as part of a team, communicating clearly and respectfully.
  • Assist with other tasks as needed, including packaging, labelling, and cleaning.
  • Contribute to a positive and supportive work environment.
• Recipe Adherence and Development:
  • Follow all provided recipes exactly.
  • Where applicable, and after demonstrating proficiency, contribute to testing new recipes.
• Packing and Presentation:
  • Properly package baked goods for display and customer orders.
  • Ensure all products are presented attractively and in accordance with Brooki Bakehouse standards.

Qualifications:

• Proven experience as a Baker in a commercial kitchen or bakery setting.
• Strong knowledge of baking techniques and principles.
• Ability to follow recipes accurately and consistently.
• Excellent attention to detail and a commitment to quality.
• Ability to work efficiently and effectively in a fast-paced environment.
• Strong communication and teamwork skills.
• Knowledge of food safety and hygiene practices.
• Ability to stand for extended periods and lift up to 25kg.
• Valid food handler's certificate is a plus.

Skills:

• Proficiency in using baking equipment.
• Accurate measuring and mixing skills.
• Knowledge of ingredient properties and baking processes.
• Ability to maintain a clean and organised work area.
• Strong time management and organisational skills.

Working Conditions:

• This is a full-time position with varying hours, including early mornings, evenings, and weekends.
• The work environment is a fast-paced kitchen setting.
• Exposure to heat from ovens and other equipment.

To Apply:

Please submit your application HERE  

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Kitchen Production Manager (Fortitude Valley)

We're looking for an experienced production manager to take our production outputs to the next level!

As Kitchen Production Manager, you will be responsible for overseeing all aspects of our 400 sqm kitchen production, ensuring the highest standard of food safety regulations are met. This role includes:

• Managing and motivating a team of bakers and kitchen staff.
• Planning and coordinating daily production schedules to meet demand.
• Maintaining strict adherence to HACCP and food safety regulations.
• Implementing and refining efficient food production procedures.
• Controlling inventory and minimising waste.
• Ensuring the consistent quality and presentation of all products.
• Collaborating with the management team on product development and innovation.
• Maintaining a clean and organised kitchen environment.

About You:

The ideal candidate will possess:

• At least 3 years of experience in a similar Kitchen Production Manager role, preferably within a bakery or food production environment.
• Proven experience with HACCP certification and sound food production procedures.
• Strong leadership and team management skills.
• Excellent organisational and time-management abilities.
• A passion for baking and a commitment to quality.
• Ability to work in a fast-paced environment and meet deadlines.
• Excellent communication and interpersonal skills.
• A positive and collaborative attitude.

What We Offer:

• A supportive and friendly work environment as part of a family owned business.
• The opportunity to contribute to a growing and successful business - both in Australia and further afield as we gear towards international franchising.
• Competitive salary commensurate with experience.
• The chance to work with delicious baked goods every day!

To Apply:

If you are a passionate and experienced Kitchen Production Manager looking for a rewarding opportunity, please submit your resume and cover letter to hello@brookibakehouse.com outlining your relevant experience and why you are the perfect fit for Brooki Bakehouse.