We bake every order fresh, just for you. This means your cookies will be baked and shipped within 1-2 business days from when the order is placed. Once your order leaves the Brooki kitchen it will take an additional 1-2 business days to deliver to your door.
We aren't able to fast track orders as we fulfil orders in a first come, first served basis. If you need your cookies sooner please visit us in store.
We aren't able to hold or schedule an order for a particular day/time. All orders are shipped within 2 business days. From there, it depends on your postcode as to when your order will arrive. For more accurate shipping information, please visit our shipping policy. Unfortunately we can not provide an exact delivery date/time, these are guidelines only.
Well, it depends! As we fulfil orders as quickly as possible, we cannot always offer changes to your order. If your order has already been printed for shipping and fulfilment, we can not make any changes to your order.
We recommend storing your cookies at room temperature in a cool, dark place. The best before date will be on your package, as well as cookie care instructions inside the box.
Each box has been carefully crafted for the perfect tasting experience and currently, we only offer the flavours listed on the product page. We do not offer custom boxes or flavour swaps, sorry!
We bake all of our cookies in an open kitchen where wheat, dairy, eggs, soy, peanuts, and tree nuts are all present. While we do our best to prevent cross contamination, we cannot completely eliminate the risk. If you have a severe allergy we recommend consulting a medical professional before consuming our products.
Two weeks – they're baked fresh with no preservatives. If you think it’ll take longer than 2 weeks to consume, we recommend sticking them in the freezer as soon as you receive them. Freezing can keep them fresh for up to one month!
If your order is delayed by the carrier but is still arriving within the chosen delivery time frame (shown to you at checkout prior to payment), please allow the time for it to make its journey to you.
If your order is delayed and has not reached you within the estimated delivery date range, please email orders@brookibakehouse.com and our friendly team will help!
As long as your order has not shipped yet, shoot us an email at orders@brookibakehouse.com with your order number and request to cancel, and our team will help.
If your order has not shipped, please send over the new address to orders@brookibakehouse.com so our team can make the change for you.
We strive to provide our customers with the highest quality and freshest products possible. Due to the perishable nature of our products, we do not offer returns, exchanges, or refunds. We are however committed to addressing any valid concerns regarding the quality, damage, or errors related to your order.
Please contact our team at orders@brookibakehouse.com for any further assistance or inquiries.
